Shipping & Returns Policy


Shipping

All items are shipped within 72 hours of placing an order using Fedex, India Post, Delhivery or Ekart depending upon your Pin Code and Location. 

Shipping Time 

Usual Shipping Time is 6-8 working days. In case of any unusual event, please contact us on contact@officialfactory.com

Returns

We request you to contact us before returning any items. Please keep the product in same condition.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once we've received the item, our quality team will inspect it. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.

Late or missing refunds (if applicable)

If we have processed your refund and you haven’t received the amount, we recommend you to check with your bank or contact your credit card company, It usually take 1-2 business days to process. If you’ve done all of this and you still have not received your refund after 10 days since we issue it, please contact us at contact@officialfactory.com.

Exchanges (if applicable)

We will exchange items only if they are damaged. We entertain any exchange requests for a maximum of 24 hours after the product is delivered. Since after that, we couldn't be sure if you've damaged the product and no exchange would be feasible.

We reserve the right to charge a handling fee on all returned products.

Reverse Shipping

To return your product, you should mail your product to: (Email us with your order number for more information) You will be responsible for paying the reverse shipping costs. Also any Shipping costs are non-refundable.

Email: contact@officialfactory.com